Q: Why aren’t any of your pieces available for online purchase?
A: Lead times & availibity vary item to item for larger pieces. For the best ordering experience, it is much easier for us to quote out lead times before an order is placed! We would be happy to send an invoice over shortly after you have reached out for purchase.
Q: How do I place a special order? What is the lead time & return policy for special order items?
A: Special orders can be placed in store, over the phone, or by emailing firstname.lastname@example.org. Items that are in stock with our vendors have a lead time of 4-6 weeks. Backordered items have lead times that vary based on each piece. Special order items are final sale.
Q: How do know if an item is in stock in one of your stores?
A: Please give any of our stores a call or stop in to check out what we have available on the floor or in our warehouse! You can also reach out to us via email at email@example.com.
Q: I want to special order a piece that is listed on your website, but it isn’t in one of your stores. Do you have swatches or samples available?
A: Each of our stores has a swatch ring of our most popular upholstery options as well as select wood samples. Swatches & samples are currently only available in-store.
Q: Do you offer delivery services?
A: Local delivery to the Columbus & Cincinnati metropolitan areas can be set up for $99, and extended local delivery can be set up on a sliding scale. White glove delivery can also be set up in the continental U.S. Delivery can be set up at the time of purchase, and it is a flat-rate for as many items that you would like delivered at once.
Q: What is your return policy?
A: All sales are final.
Q: Do you have a trade program?
A: We offer membership to our designer discount program to those in the trade. Please email our operations manager, Shell, at firstname.lastname@example.org for program requirements and benefits.
Q: Do you offer design services?
A: We do not have an on-staff designer, but all of our staff have a keen eye for design. We would be happy to help you find the perfect piece for your space or recommend local designers that we often work with!
Q: Do you offer staging services?
A: Unfortunately, we are not able to offer any kind of staging services. We have great relationships with local stagers that we would be happy to recommend!
Q: How can I sell an item to Elm & Iron?
A: We no longer purchase vintage items from our customers, unfortunately. Additionally, we are not looking to expand our vendors or local artists at this time.
Q: What is Elm & Iron?
A: Elm & Iron is a locally owned & operated high-end furniture and home goods retailer. We pride ourselves in our passion for design, specializing in industrial, vintage, and high-design goods. We opened our doors in Clintonville, OH in 2012, and we have since expanded to our two brick & mortar stores!