Q: Why aren’t any of your pieces available for online purchase?
A: For now, the purpose of our website is to serve as an online catalog of what we are able to offer both in-store and for special order. Most items on the site will be special order items, as we are a very small business. We don’t have the space in-store or in our warehouse to hold all the product listed on our site, but we would be happy to special order any item in. Our website will evolve as our business grows, and we hope to have products available to purchase online in 2020!
Q: How do I place a special order? What is the lead time & return policy for special order items?
A: Special orders can be placed in store, over the phone, or by emailing firstname.lastname@example.org. Items that are in stock with our vendors have a lead time of 4-6 weeks. Backordered items have lead times that vary based on each piece. Special order items are final sale.
Q: How do know if an item is in stock in one of your stores?
A: Please give any of our stores a call or stop in to check out what we have available on the floor or in our warehouse! You can also reach out to us via email at email@example.com.
Q: I want to special order a piece that is listed on your website, but it isn’t in one of your stores. Do you have swatches or samples available?
A: Each of our stores has a swatch ring of our most popular upholstery options and wood samples will be available in-store in the near future. We also can order swatches of certain wood finishes and out-of-stock upholstery swatches.
Q: Do you offer delivery services?
A: Local delivery to the Columbus & Cincinnati metropolitan areas can be set up for $99, and extended local delivery can be set up on a sliding scale. Delivery can be set up at the time of purchase, and it is a flat-rate for as many items that you would like delivered at once. Don’t forget to tip your delivery guys!
Q: What is your return policy?
A: Receipt of purchase required. Accessories are able to be returned up to 14 days from the date of purchase. Furniture & lighting can be returned up to 7 days from the date of purchase — a 20% restocking fee may be applicable. Vintage & sale items are final sale and cannot be returned. Special order items are final sale. Store credit will be issued for returns with a gift receipt. Store credit may be issued for returns outside of the date deadlines on a case by case basis. Items must be in the condition as it was sold. No price adjustments will be made on previous purchases or sale items.
Q: Do you have a trade program?
A: We offer membership to our designer discount program to those in the trade. Please email Shell at firstname.lastname@example.org for program requirements and benefits.
Q: Do you offer design services?
A: We do not have an on-staff designer, but all of our staff have a keen eye for design. We would be happy to help you find the perfect piece for your space or recommend local designers that we often work with!
Q: Do you offer staging services?
A: Unfortunately, we are not able to offer any kind of staging services. We have great relationships with local stagers that we would be happy to recommend!
Q: How can I sell an item to Elm & Iron?
A: We no longer purchase vintage items from our customers, unfortunately. Additionally, we are not looking to expand our vendors or local artists at this time.
Q: What is Elm & Iron?
A: Elm & Iron is a locally owned & operated high-end furniture and home goods retailer. We pride ourselves in our passion for design, specializing in industrial, vintage, and high-design goods. We opened our doors in Clintonville in 2012, and we have since expanded to four stores!