Refund policy

Special orders, vintage items, discounted floor samples, & online orders are all final sale. Returns for these items will be accepted only in the instance of damage, defect, or incorrect item received & approved on a case-by-case basis. Warehouse sale items sold as-is are final sale, which are not eligible for return or exchange.

Please get in touch if you have questions or concerns about your specific item! You can always contact us for any return questions at hello@elmandiron.com.

Damages and issues

For special order items: Please inspect your order immediately upon receipt, and contact us if the item is defective, damaged or incorrect, so that we can evaluate the issue and make it right. Visible damage must be denoted on the proof of delivery for furniture items & we must be notified within 7 days for your claim to be approved.

Refunds

Refunds are authorized on a case-by-case basis in the event of damage, defect, delay, or missing items. If approved, you’ll be refunded on your original payment method within 10 business days. Please remember it can take some time for your financial institution to process and post the refund as well. If more than 15 business days have passed since we’ve processed your refund, please contact us at hello@elmandiron.com.

Pricing Policy

Prices for our products are subject to change without notice.

We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time.

We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.